Services

From application design to product maintenance to evaluating cost of ownership, WITTENSTEIN is dedicated to our customers for the lifecycle of their applications and beyond.

Engineering Support

 

Engineering Support & Consultation

 

You can always contact WITTENSTEIN North America for assistance with technical, design or application-specific questions:

  • Identify optimal products for your design
  • Address design considerations based on need
  • Request installation training and support


Motion control subassemblies are the driving force in a machine’s performance, and huge gains can be achieved by optimizing these systems. Leverage our holistic expertise to optimize your results:

  • Enhanced machine and process reliability
  • Optimized performance and productivity
  • Reduced development costs through time savings
  • Increased quality, throughput, safety and other performances that optimize cost of ownership
  • Development and production of special gearheads (from prototype through to production readiness)
  • Noise optimization of gearheads
  • Gearing design and optimization


From concept through implementation to re-investment, we stay with our customers to optimize results every step of the way.

AOG

 

Speedy deliveries

Speed creates more flexibility

You can count on uns, even when time is of the essence! "In time-critical situations, we secure your productivity with our customized AOG service that gets your parts to you fast when you're in a hurry."
You profit from our ability to manage your complete order as a single-source supplier
.


We offer you

  • Immediate processing of your request
  • Coordination of the complete order from request to delivery, including technical clarification
  • Individual pick-up and delivery service for additional time savings


Your benefits

  • Minimum re-stocking times and fastest response time in case of unplanned needs
  • Maximum reliability through transparent information flow and dependable processing

Local Production

 

Expedited Delivery

 

The North America headquarters in Bartlett, Illinois houses our executive, sales, engineering and technical support teams, as well as our technical center for machining, assembly, testing, service and inventory of products. The state-of-the-art machines and technical capabilities at this facility allow us to support WITTENSTEIN worldwide with mechatronic projects that integrate motors, gearboxes and controls.

 

Delivery and Accessibility
Our Midwest U.S. location puts product, expertise and quality within easy reach for our customers in North America:

  • Next-day shipment for many LP series planetary gearboxes
  • All other alpha products ship within 10 business days
  • Speedline service available for next-day delivery of emergency replacement parts
  • Assembly and machines staffed to run 24/7
  • State-of-the-art equipment, industry 4.0 ready 

 

 

 

Ongoing Support

 

Ongoing Support

 

Each WITTENSTEIN North America customer has a dedicated team of support professionals to assist with installation, operation, repairs and other customer service needs:

24/7 Service Hotline

 

24/7 Service Hotline

 

For emergency support outside of business hours call 1-224-388-8174. The hotline offers you flexibility, reliability and very fast response in the event of a repair or critical situations such as machine downtimes.

  • Shorter downtimes
  • Minimization of downtime costs
  • Maximum plant availability
  • Permanent availability
  • Personal and immediate processing of your time-critical repair issues